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Introduction
In response to the global move towards regulated non technical skills training in the aviation industry and adoption of these disciplines by other industries, International Safety Systems develop industry specific training courses to a meet existing and future requirements.
Non technical skills include human factors, threat and error management and crew resource management.
Human factors is a field of scientific knowledge drawing from established disciplines such as psychology, ergonomics, physiology, and engineering. Human Factors is concerned with how people interact with other people, the equipment they operate, and their living and working environment.
Threat and error management is a proactive approach to safety that teaches employees to identify and mitigate threats in order to prevent undesirable and potentially high risk states from developing.
The non technical skills developed through human factors and crew resource management training create effective threat and error management countermeasures.
Crew Resource Management studies the application of human factors knowledge to enhance the safety and efficiency of flight operations and typically CRM includes the following core competencies; communication and co-ordination, planning and contingency management, critical decision making, situational awareness, workload management, leadership and assertiveness.
These programs are based on the acceptance that errors are inevitable and their consequences should be managed. Programs focus on developing error countermeasures – avoidance, trapping and mitigation. For this approach to succeed organisations must adopt a non-punitive approach to error, typically achieved through proactive training programs reinforced by positive examples of how errors are detected and managed.
Why do it? It has been statistically proven in the aviation industry that the early detection and mitigation of human errors and systemic threats combined with other non technical skills training significantly reduce the occurrence of potentially high risk events. Typical benefits of a well developed and implemented program include: improved human performance, reduction of the frequency of human error, reduction of the consequences of human error, reduced risks increased individual and organisational efficiency
Glen Eastlake, our technical director is responsible for program development. Glen has been instrumental in developing similar programs for airline operators large and small throughout Australia and the South Pacific. More recently Glen has been instrumental in developing similar programs for health care and mining.
Course overview Taught by highly qualified facilitators who promote learning using multimedia presentations, anecdotal examples, case studies, videos, open discussions, and group exercises.
Industry specific content is constantly researched to ensure engaging delivery and practical application. Current courses cover all facets of airline operations; management, flight crew, cabin crew, ramp and maintenance operations, scheduling and crew management and can be delivered at our facilities in Brisbane or onsite.
We presently offer a 2 day introductory course covering:
Our introductory course is supported by a bi annual recurrency course.
Similar “top down” training strategies are being developed for the mining industry. These programs include the development of comprehensive industry specific training material, train the trainer programs and a continuous monitoring and improvement program.
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